The achievement of high quality throughout the entire product lifecycle is essential for high customer satisfaction. In addition to satisfy customer requirements in particular is the prevention of expensive recall campaigns due to quality problems a central quality objective. With a purposeful survey and analysis of field data useful knowledge can be generated directly from vehicles and integrated in product development process.
Increase of competition by well-established automobile manufacturers and new actors from the information and communications industry
Inconsistent and non-systematic data collection and preparation of field data for further use
Worldwide growing number of product recalls
Implementation of trends and forecasting models for the early identification of quality problems and derive recommendations
Data analysis methods to generate know-how and to make transparent decisions for quality improving measures across the lifecycle